IT Support Technician
Job Title: IT Support Technician
Classification: Associate II
Department: IT/BP
Location: Austin, TX
Position Summary:
The IT Support Technician’s primary focus will be on maintaining PTV NuStats’ Windows and Linux server environment. As part of the IT team, the technician will work to resolve staff requests by using the internal support ticket queue. They will participate in all system and network upgrades and on-call duties. This position will also act as a backup IT support tech for the San Marcos office in the event of staff being out-of-office.
Position Responsibilities:
Maintain daily operations of the Windows and Linux environment
Verify routine backups and system updates
Participate with IT planning for system development and expansion
Configure and deploy new applications and services
Resolve support requests with the internal ticket system
Coordinate with IT staff to troubleshoot and escalate reported issues and with other technical departments
Support multifunction printers
Deploy and maintain wireless network infrastructure
Deploy and maintain backup and recovery solution utilizing Symantec Backup Exec
Support VPN, remote users, user’s systems and desktop applications
Monitor network traffic and performance
Maintain cooperate antivirus and network security
Support internal Avaya IP Office phone system and voicemail
Assist with process and procedure documentation
Assist with building IT knowledge base and wiki
Learn Voxco Command Center to better support the application servers
Essential Skills and Experience:
High School diploma required, Technical degree preferred
2 years experience related to the position responsibilities required
Technical knowledge of Windows Server 2k3 or 2k8 R2 and Xp/Win7 in a domain environment
Experience with Windows Active Directory and Group Policy administration
Comfortable configuring and troubleshooting TCP/IP and network based services such as DNS, SMTP, HTTPS and FTPS.
Technical knowledge of LAN/WAN technologies such as T1, PRI, and MPLS
Network security and firewall administration experience
Experience using an enterprise backup and recovery solution
Proficient with Microsoft Office Suite 2k3 and later
Ability to multitask and prioritize
Ability to work in a team environment
Communicate professionally with non-technical staff members
Strong organizational skills
Desired Skills and Experience:
PBX and telco experience
Linux (CentOS/Redhat) installation and configuration experience
MS SQL 2k5 or 2k8 installation and configuration
Web development or application integration
VM Ware or virtual technology administration
Experience with iSCSI Storage Area Network technology
Technical certifications
Reporting to this position: none
To apply, please send your resume and cover letter to jobs@ptvnustats.com
